Where do we manufacture our products?

Our products are manufactured in Cairo, Egypt from only the best local manufacturers to ensure the highest quality.

How long will it take to receive my order?

Orders are processed, packaged, and shipped out from our warehouse within 1-2 business days of placing an order. 

It should take anywhere between 1-3 business days for domestic orders to be received once an order confirmation email has been received.

It should take between 2-7 business days for International orders to be received once an order confirmation email has been received. 

Do you allow for order pickups?

Yes we allow for same day Order Pickup from our office in Heliopolis.

To arrange for a pickup please contact us at: 0224142750 or +201003329699

or email us at info@kaicollections.com

Do you offer international shipping?

Yes we offer International Shipping to almost all countries across the globe through DHL Express & Aramex express with Online Tracking.

How much does shipping cost?

Please visit our Shipping page in the footer to know the full details on our shipping prices and details.

Can I Check out in a different currency?

Although the contents of your cart may appear in your own currency(USD, CAD, GBP, EU, AUD, AED), when it comes time to checkout you will be asked to pay in our store's local currency: Egyptian Pounds at the nearest currency exchange equivalent. Please note that your own bank or credit card may or may not charge you a premium on the transaction exchange rate.

International Customs and Duties?

For international deliveries, custom fees and any other duty taxes may or may not apply depending on your own country's customs regulations. These potential additional fees are not included in the price as shown on our website. If applicable, these fees will need to be paid by the customer upon receiving the products and are not the responsibility of Kai Collections.

Will our swimwear withstand chlorine's effects?

Our swimsuits are made with 100% high quality polyester and nylon fabrics which are known to withstand chlorine’s harsh effects. In addition our fabrics have been chemically treated to be resistant against chlorine as an extra layer of protection.

How can I know which size will fit me?

Please check our detailed Size Guide to know the exact our products exact measurements. If you’re still unsure what size to get, reach out to us and we’ll assist you in choosing the best size for you.

Returns and Exchanges?

For domestic orders we allow for returns or exchanges within 14 days of receiving your order as long as the item hasn't been used and still has the original tags/packaging attached. A return/exchange fee will be applied. International orders are not eligible for any refunds or exchanges at this given time. Items on sale can only be exchanged or have store credit issued, and are not eligible for refunds.  For the full details on our return/exchange policy please visit our Returns and Exchanges page found down below.

Social Media Collaborations?

If you are interested in collaborating or promoting Kai Collections, please email info@kaicollections.com with your social media account links and we will get back to you as soon as possible  

Wholesale?

if you are interested in wholesaling or partnering with us please contact us at info@kaicollections.com