For domestic orders (In Egypt) we allow for refunds or exchanges for another size or model within 14 days of receiving your order. There is an exchange/return fee to be paid upon delivery in order to cover the shipping costs. The cost ranges from 75 EGP to 125 EGP depending on your location and order size.

Items on sale can only be exchanged, and are not eligible for refunds. 

However, If you do not wish to exchange we can issue store credit with a 6 month validity.

We do not offer refunds or exchanges on any international orders (Outside of Egypt) unless in the rare case that the item received is faulty or defective.

Customers are responsible for all costs associated with returning goods to us.

In order to exchange or return an order please send us an email to info@kaicollections.com with the following information

1.Your Order #

2. The Item you would like to exchange or return

3. The new item/size you would like to receive instead